Privacy Policy

1. General

By using FitYou and accepting this Privacy Policy, you confirm that you have read, understood, and agreed to the practices described here. You also agree to be bound by all terms outlined in this Privacy Policy. You voluntarily consent to the collection, use, processing, sharing, and disclosure of your information as detailed herein. FitYou reserves the right to update, modify, add, or remove portions of this Privacy Policy at any time. If you access or use the Website from outside India, you do so at your own risk and are solely responsible for complying with any applicable local laws.

2. Information We Collect

FitYou collects specific categories of information to provide you with a safe, personalised, and effective experience, especially when offering medically guided weight‑management programs and doctor‑approved wellness plans. We may collect the following types of information.

Registration Information

When you create an account on the Website, FitYou collects basic details such as your name, email address, and mobile number. Your phone number may be verified using a one‑time password (OTP) so that you can securely access doctor consultations and wellness programs.

A. Order Information

When you place an order, FitYou collects information necessary to process and deliver it, including:

• Items added to your cart
• Delivery address
• Payment transaction details

FitYou does not collect or store bank account details, debit or credit card numbers, or other sensitive payment instrument information. Payments are processed securely through third‑party gateways.

B. Usage Information

To improve the Website and provide better wellness insights, FitYou may collect information such as:

• Your IP address
• Browser and device details
• Operating system
• Traffic source
• Pages viewed and duration
• Login status and locations of access
• Past consultation information
• Order history and product interaction
• Browsing behaviour, clicks, and engagement patterns

This helps tailor your experience and support you more effectively, including suggesting suitable programs or treatment options.

C. Personal Information (PI)

Registration Information, Order Information, and Usage Information together are referred to as your personal information (PI).

D. Diagnosis Information

If you fill out FitYou health questionnaires or consult a doctor through the Website, FitYou may collect health‑related data such as:

• Weight, height, and BMI
• Metabolic and lifestyle information
• Symptoms and medical concerns
• Hygiene, stress, sleep, or eating patterns
• Other physical or physiological information
• Images you upload for assessment

This helps doctors understand whether specific treatments or programs may be appropriate for you.

E. Consultation Information

When you connect with a FitYou doctor, FitYou may collect information discussed during the consultation, including:

• Medical history and prior conditions
• Doctor’s observations and clinical notes
• Health records and reports you provide
• Lifestyle and behavioural details
• Recommendations related to treatment
• Information needed to support safe use of any prescribed medicines or therapies

This supports accurate diagnosis and long‑term weight‑management support.

F. Prescription and Medication Information

If a FitYou doctor prescribes any treatment or clinically approved weight‑loss therapy, FitYou may store the prescription to process your order, coordinate fulfilment, and comply with medical and legal requirements. Prescriptions may be retained for the duration required under applicable laws.

G. Sensitive Personal Data or Information (SPDI)

Diagnosis Information, Consultation Information, and Prescription and Medication Information together may constitute SPDI. This health‑related data may be needed for doctors to evaluate your eligibility for safe, medically supervised programs, including:

• Weight‑loss medication or therapy options
• Personalised treatment plans
• Strategies to help you achieve and maintain results

H. Your Consent

You provide your Personal Information and SPDI to FitYou voluntarily and consent to its collection, storage, and use as described in this Privacy Policy.

If you choose not to share certain Personal Information or SPDI, you may not be able to access some services, including doctor consultations, personalised recommendations, wellness products, or medical weight‑management programs. This may limit your ability to use advanced FitYou solutions designed to help you manage your weight safely and effectively.

3. Use Of Information

FitYou uses your information to provide safe, effective, personalised, and medically guided services. The information collected helps support your wellness journey, including programs and strategies designed to help you lose weight and maintain results under medical supervision.

A. To operate, maintain, and improve our Website and Services

Your data is used to enhance Website performance, improve user experience, and develop tools that support healthier lifestyle choices and more effective weight‑management solutions tailored to your needs.

B. To process, fulfil, and deliver your orders

Information is used to confirm purchases, package orders, coordinate delivery, and share updates about products or doctor‑prescribed treatments, including medicines and wellness supplements.

C. To enable access to FitYou features and services

Your information allows secure login, profile management, access to weight‑management programs, progress tracking, and the ability to purchase recommended products or services aligned with your health goals.

D. To facilitate doctor consultations and personalised treatment plans

Doctors use your health and lifestyle data to:

• Assess medical eligibility
• Determine safe and effective medication options
• Recommend science‑backed treatment approaches
• Evaluate suitability for specific therapies or medicines
• Provide personalised diet, exercise, and wellness advice

This helps ensure that your weight‑loss journey remains safe, medically supported, and tailored to your needs.

E. To analyse data, study trends, and improve recommendations

Anonymised data may be used to:

• Understand user behaviour and engagement
• Improve success rates of weight‑management plans
• Identify safer, more effective treatment options
• Develop tools for users seeking new ways to manage weight

F. For research and product development

Your information may help FitYou:

• Improve treatment accuracy and personalisation
• Shape future programs and features
• Understand how users respond to different approaches
• Strengthen offerings around medication and weight‑loss solutions

G. For compliance, billing, reporting, and service optimisation

Information may be used for:

• Preventing misuse of services
• Ensuring accurate billing and payments
• Maintaining platform safety and reliability
• Providing transparent access to services and records

H. To meet legal and regulatory requirements

Information may be processed to comply with:

• Applicable government regulations
• Medical and professional guidelines
• Security and safety protocols
• Law‑enforcement or regulatory requests

I. To conduct audits, quality checks, and operational assessments

Evaluations may be carried out to ensure:

• Secure handling of prescriptions and records
• Accurate advice and follow‑up from FitYou doctors
• Ongoing improvement of digital and clinical tools
• High‑quality support for users seeking effective treatments

J. To diagnose technical issues and improve functionality

Device and software data may be used to troubleshoot technical problems and optimise the performance and stability of the FitYou platform.

K. To communicate with you throughout your journey

FitYou may contact you with:

• Order confirmations and status updates
• Consultation reminders and follow‑up messages
• Guidance on weight‑loss progress
• Tips and support for using prescribed treatments

L. To respond to queries and provide customer support

Your information is used to answer questions, resolve issues, clarify treatment details, and guide you through your wellness plan.

M. For promotional, educational, and marketing communication

FitYou may contact you about:

• New wellness features and tools
• Weight‑management programs and offers
• Educational content about safe treatment options
• Doctor‑guided methods and structured plans to help manage weight in a defined period

Such communication is optional, and you can opt out at any time.

N. To collect feedback and improve our offerings

FitYou may contact you via SMS, email, or calls for feedback on:

• Website usability and overall experience
• Doctor consultations and support
• Weight‑loss results and satisfaction
• Potential product or service improvements

Your insights help FitYou refine programs and remain a trusted platform for safe and effective weight‑management support.

O. Opt‑Out Option

If you wish to stop receiving non‑essential messages such as promotional emails, marketing updates, or offers, you can opt out by using the unsubscribe options provided or by contacting FitYou using the details in the Contact section of this Privacy Policy.

4. Disclosure of Information

To provide you with safe, seamless, and medically guided services, FitYou may need to share your Personal Information and Sensitive Personal Data or Information (SPDI) with trusted third parties. Such disclosures are made only when necessary and always in accordance with this Privacy Policy.

We may disclose your Personal Information and SPDI under the circumstances listed below:

Disclosure to Doctors for Medical Purposes

Your Personal Information and SPDI may be shared with FitYou‑associated doctors and medical professionals so they can:

• Review your health conditions
• Provide appropriate diagnostic advice
• Recommend safe medication for losing weight
• Determine eligibility for treatments involving weight medication
• Create personalised wellness and weight‑management plans
• Track your progress and adjust treatment when required

This supports medical safety when evaluating suitability for programs involving weight‑management medicines and related treatments.

Disclosure to Logistics & Delivery Partners

Limited Personal Information such as your name, address, and contact number may be shared with authorised logistics providers so they can deliver your orders, including doctor‑prescribed treatments or wellness products.

Disclosure to Pharmacies or Medication Partners

Where applicable, Personal Information and SPDI may be shared with licensed pharmacies or medication‑dispensing partners to arrange safe and timely dispatch of prescriptions. These partners receive only the information needed to dispense medication securely and legally.

Sharing Anonymised Data with Partners and Affiliates

FitYou may share anonymised and aggregated information with:

• Business partners
• Affiliates
• Investors and stakeholders
• Technology collaborators

This data does not personally identify you and is used to understand user behaviour, improve solutions, and strengthen digital tools and programs.

Sharing Anonymous Insights for Product & Service Development

Aggregated and anonymised analytical insights may be shared with:

• Marketing teams
• Research organisations
• Industry collaborators
• Group companies

These insights help refine wellness tools, develop new user‑experience features, and enhance medical support offerings and recommendations.

Business Transitions (Merger, Acquisition, Investment)

If FitYou undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Information and SPDI may be securely transferred to the acquiring entity. Any such transfer is for continuity of services and will remain protected under this Privacy Policy or an equivalent standard.

Legal Compliance & Mandatory Disclosures

FitYou may disclose Personal Information and SPDI when required:

• By law or regulation
• By a government authority
• By a court order or legal process
• To prevent fraud or illegal activity
• To protect the rights, safety, or property of FitYou, users, or the public

This includes safeguarding users participating in structured wellness programs or treatments that involve medication and weight‑management solutions.

International Transfers of Information

FitYou may transfer Personal Information and SPDI to trusted partners located outside India for:

• Secure data processing
• Technical support
• Storage services
• Analytics and research

Such partners are required to follow equal or higher data‑protection standards, handle SPDI securely, and comply with applicable rules. By using FitYou, you consent to these cross‑border transfers for purposes consistent with this Policy.

FitYou does not sell your information to third parties. Disclosures are made only for operational, medical, regulatory, or security needs in order to support your wellness journey and long‑term weight‑management goals.

5. Third‑Party Links

FitYou may display or provide access to hyperlinks that lead to external websites, applications, advertisements, content, or online resources (“Third‑Party Links”). These Third‑Party Links are operated by independent individuals, companies, or organisations, and not by FitYou.

Because these external resources are outside FitYou's control, you acknowledge and agree that:

• FitYou is not responsible for the collection, use, sharing, or disclosure of your information by any third‑party websites or applications.
• The presence of Third‑Party Links on the Website does not constitute an endorsement, recommendation, guarantee, or promotion of those websites, services, or products.
• Any interactions you have with such websites, including those related to wellness, health products, advertisements, or content, are entirely at your discretion.

These third‑party websites or applications may have their own privacy practices and terms governing the collection, storage, processing, and disclosure of your information, which may differ significantly from FitYou's practices. FitYou strongly encourages you to:

• Review the privacy policy of any third‑party website or application you choose to visit
• Use caution before sharing Personal Information or Sensitive Personal Data (SPDI)
• Understand how external entities handle information relating to health, wellness, and medically supported topics before engaging with them

Your use of such external resources is solely at your own risk, especially when exploring health‑related content, products, or services that may claim to help you lose weight or offer new ways to manage your health. FitYou does not control how third‑party platforms operate and cannot guarantee the accuracy, reliability, or safety of their content, offerings, or practices.

6. Updating Your Information

You may request to review, update, or correct your Personal Information, including details provided during registration or order placement, by contacting FitYou using the communication details listed in the Contact section below. FitYou may require verification or additional authentication to confirm your identity before making any changes so that orders, consultations, and deliveries remain accurate and secure.

If you choose to withdraw your consent for the collection, storage, or processing of your Personal Information or Sensitive Personal Data (SPDI), FitYou may no longer be able to provide access to certain key features of the Website, including:

• Doctor consultations
• Personalised treatment plans
• Recommendations related to medication for losing weight
• Access to medically guided programs designed to help you lose weight and keep it off
• Support for wellness solutions such as new ways to lose weight, weight medication, or assessments for the most appropriate treatment

Because these services rely heavily on accurate health data, withdrawing consent may limit or completely restrict your ability to use certain FitYou offerings, including programs or products intended to help you achieve your weight‑management goals under medical supervision. Your privacy remains important, and FitYou respects your decision; however, some services cannot function without essential information.

7. Security & Data Protection

Security of Your Information

FitYou is committed to protecting your Personal Information and Sensitive Personal Data (SPDI) with strong digital and physical safeguards. Protecting your data is essential to delivering trusted healthcare and wellness services.

To ensure protection against unauthorised access, misuse, loss, or alteration, FitYou implements multiple industry‑standard security measures, including:

Continuous Review of Security Practices

FitYou regularly evaluates and updates its data collection, storage, and processing methods, along with physical security protocols, to prevent unauthorised access to systems and sensitive information.

Restricted Access to Personal Information

Access to your information is limited to authorised employees and agents who require it to process orders or assist with services. All such individuals are bound by confidentiality obligations, and violations may lead to disciplinary action or termination.

Password and Account Security

Your FitYou account password is not visible to FitYou staff. To protect your account:

• Keep your password confidential
• Secure your mobile device
• Log out after using the Website
• Avoid sharing login credentials with anyone

FitYou cannot be responsible for unauthorised access caused by failure to safeguard your account credentials.

Immediate Reporting of Unauthorised Access

If you believe your account is being misused or accessed without permission, you should notify FitYou immediately using the contact details in the Contact section. Failure to do so may result in liability for losses caused by unauthorised usage.

Events Beyond Our Control

While FitYou follows rigorous security standards, certain events may be beyond reasonable control, including:

• System hacking attempts
• Unauthorised access to network infrastructure
• Hardware or software failures
• Internet outages
• Data breaches caused by third‑party service providers
• Acts of government, cyber‑attacks, or encryption failures

FitYou is not responsible for such external events but will take prompt steps to protect user data and restore service integrity.

Retention of Information

FitYou stores your Personal Information and SPDI only for as long as needed to fulfil the purposes for which it was collected or as required by law.

FitYou follows strict retention and deletion protocols:

Timely Deletion or Anonymisation of SPDI

Your SPDI is securely destroyed or anonymised once:

• The purpose for which it was collected has been fulfilled
• Continued retention is no longer required under law, service needs, or legitimate business purposes

This includes data shared during evaluations, prescription reviews, or clinical assessments. Once anonymised, information can no longer be linked to you.

Retention of Certain Personal Information

Certain personal information may be retained even after account deletion or withdrawal of consent, strictly for:

• Legal compliance
• Fraud prevention
• Business analytics
• Product improvement
• Record‑keeping requirements

Over time, such data may be anonymised and aggregated for statistical, operational, or analytical purposes. Anonymised data cannot be traced back to you.

Withdrawal of Consent and Account Cancellation

If you wish to withdraw consent, request deletion of your data, close your FitYou account, or stop FitYou from using your information to provide services, you may contact FitYou using the details in the Contact section.

Withdrawing consent may limit or completely prevent FitYou from offering services such as:

• Doctor consultations
• Personalised treatment plans
• Prescription support
• Recommendations for medicine for weight loss in India
• Programs designed to help you reduce weight in a defined period
• Medically monitored medication and weight‑loss guidance

Because these services rely on accurate SPDI, FitYou may need to terminate your access to the Website or discontinue participation in ongoing wellness or weight‑management programs if consent is withdrawn.

8. Cookies & Tracking Technologies

FitYou uses cookies and similar tracking technologies to enhance your browsing experience, personalise content, and improve the overall performance of the Website. Cookies help present relevant information and ensure a smoother user experience.

A “cookie” is a small text file stored on your device. Cookies allow FitYou to:

• Understand how you use the Website
• Remember preferences shared during past visits
• Improve navigation and loading speed
• Offer tailored content related to health, wellness, and safe medication for lose weight
• Support features that help users discover new ways to lose weight or manage progress effectively

Most web browsers allow you to manage cookie preferences, including accepting, rejecting, or deleting cookies. You can choose to receive alerts when a cookie is being sent or block cookies entirely through your browser settings, although some Website features may not function properly if cookies are disabled.

FitYou may use tracking tools that collect non-personal technical information such as:

• IP address
• Browser and operating system type
• Device identifiers
• Date and time of access
• Website usage patterns
• Page interactions and click behavior

This helps us:

• Improve Website performance
• Deliver a safer experience during consultations
• Support features related to programs involving weight medication, drug to lose weight, or supervised wellness plans
• Offer more accurate recommendations for users seeking the best weight loss strategies or weight reduce in 1 month programs

Any Personal Information or Sensitive Personal Data (SPDI) collected through cookies is handled strictly in accordance with this Privacy Policy.

9. Changes to This Policy

FitYou reserves the right to update, revise, or modify this Privacy Policy at any time. Any changes made will become effective from the date they are posted on our Website. We encourage all users, especially those exploring medically guided weight loss medication, lose weight treatment, or programs designed to help you lose weight and keep it off to review this Privacy Policy periodically to stay informed about how their data is protected. Your continued use of the FitYou Website after any updates indicates your acceptance of the revised terms. This ensures that all services, including recommendations for the best medicine to lose weight, medication for losing weight, and clinically supported wellness programs, operate in compliance with the most current privacy standards.

10. Miscellaneous

(a) Indemnity

By using the FitYou Website and its services—including medical guidance related to weight loss medication, lose weight treatment, medication for lose weight, and wellness programs designed to help you lose weight and keep it off you agree to indemnify and hold FitYou harmless against any claims, disputes, or legal actions brought by third parties due to:

• Information you voluntarily disclose to external websites, apps, platforms, or service providers
• Your use of third-party resources, including those offering content about the best medicine to lose weight, drug to lose weight, or other weight-management tools
• Any breach of terms, misrepresentation, or misuse of information on your part

(b) Severability

Each section, clause, and provision of this Privacy Policy operates independently. If any part of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a court or authority, that specific portion will be removed or modified as required—without affecting the validity of the remaining provisions. This ensures that FitYou can continuously provide secure and compliant services, including medically guided programs such as weight medication support, new ways to lose weight, personalized care for the best weight loss, or structured plans to help users weight reduce in 1 month. The integrity of the remaining clauses will remain fully enforceable and applicable to all users of the FitYou platform.

11. Contact – Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, FitYou has appointed a Grievance Officer to address queries or concerns regarding your personal information, SPDI, security, or this Privacy Policy. You may contact the Grievance Officer at the name, postal address, and email address specified by FitYou for this purpose.

This website is operated by FitYou Health & Wellness Private Limited. Throughout the Website, the terms “we”, “us”, and “our” refer to FitYou. FitYou provides this Website and all related tools, services, consultations, and wellness programs—including medically guided support for users exploring weight loss medication, lose weight treatment, and new ways to lose weight—strictly on the condition that you accept all terms, policies, and notices stated here. By visiting our Website and/or purchasing a service or product from FitYou, you participate in our “Service” and agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and any additional guidelines referenced or linked throughout the site. These Terms apply to all individuals who access or use the Website, including visitors, customers, vendors, medical consultation users, contributors of content, and anyone exploring FitYou’s medically supervised programs such as the best medicine to lose weight, medication for lose weight, or scientifically supported solutions to lose weight and keep it off.